We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your mobile account you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Mobile providers have different service cancellation policies. IPhone and iPad returns - mobile service cancellation Please visit our Step-by-Step Guide to learn how to return an item. Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number.
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